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Remote Resolutions Manager Required In India

Remote Resolutions Manager Required In India

Remote Resolutions Manager Required In India

Job details

Remote Resolutions Manager Required In India

Job Type
Full-time
Remote

Full Job Description

Who you are

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
For this role we believe you have Formal qualifications in Marketing, Business Management or equivalent. Minimum 8 years of experience working within customer service. Minimum 5 years of experience in leading and managing leaders, including profit/loss responsibility. Experience of working with new technologies e.g. broadcasting, video sales, Augmented Reality. Experience of multi-channel retail customer experience, preferably within home furnishing sector. Fluent in English

  • Strong knowledge of Resolutions services in a remote environment, including reactive and proactive and its contribution to business growth
  • Strong knowledge of the drivers of customer satisfaction, with special focus in omnichannel environments
  • General knowledge of the contact centre industry and in particular the customer care function within globally steered organisations
  • General knowledge of the IKEA product range
  • Understanding of the complexity of IKEA business and the role of RCMP, as an integrated part of the business
  • Strong knowledge of change management within a complex business environment
  • High level of data/computer proficiency
  • Motivated by exceeding customer expectations and grow satisfaction with outstanding service and support
  • Passion for leading others and energised by developing and challenging people to reach set individual goals
  • Inspired by creating an IKEA fit for the omnichannel retailing future and living the change process that comes with it
  • Strong analytical and strategic skills
  • Solid commercial acumen
  • Ability to direct efforts to set and achieve longterm business objectives through matrix leadership
  • Strong interdependent leadership skills with the ability to build trustful relationship

Your responsibilities

Through a highly engaged team, drive convenient remote Resolutions enabling excellent, competence, and best in class co-worker support towards customers.
Ensure a seamless Resolutions and return process in an omnichannel environment, creating a rewarding customer experience in a remote context.
Lead and manage the operational Resolutions team within the country in alignment with the group Resolutions counterpart.

  • Accountable for executing and adapting the Resolutions strategy to local prerequisites and drive country Resolutions in order to enable a proactive approach and convenient solutions to customers
  • Accountable for achieving country business goals thus meeting set business outcomes and enabling a customer-centric customer service
  • Initiate and lead in best practice Resolutions, by promoting state of the art Resolutions knowledge and techniques across Remote Customer Meeting Point (RCMP)
  • Participate and provide input to the Country Remote Customer Meeting Point (RCMP) Management Team, with a continuous focus on driving the best customer and co-worker experience across all areas of the RCMP
  • Contribute with input to the RCMP country goal-setting process, in order to secure Experience Design perspectives are taken into account
  • Lead, coach and develop the team, promoting individual growth and securing a high performing team of passionate experts
  • Decide on priorities and resource allocation within the team in order to ensure sufficient resources and excellent competences are available
  • Responsible for maintaining close cooperation with the Group Resolutions team, providing input and feedback in order to maximise continuous improvement in the Resolutions area
  • Responsible for maintaining close cooperation with Customer function in service office in order to align on focus areas, improvement needs and ways of working
  • Secure active participation in relevant parts of the Remote Partner meeting cadence (daily/weekly/monthly/tertial) in order to enable close collaboration with Remote Partners.

The Remote Customer Meeting Point, an integrated part of the new IKEA Omnichannel retailing system, drives and enables sustainable, extraordinary growth in a new era of remote meeting the customer (Sales & Resolutions).
It empowers and drives outcomes to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA co-workers in a remote setting.

Executive Brewing || Rajahmundry Plant

Job details

Job Type
Part-time

Full Job Description

  • Execute all activities related to beer brewing, production, and processing according to SOPs, through raw material handling, raw material processing and conveying, brewhouse operations, cellar operations, centrifugation and filtration operations, yeast management, and preparation for packaging.
  • Manage part-time operators on shift, giving clear directives in accordance with best practices and SOPs.
  • Responsible for routine hygiene and 5S management of brewing department, cellar department, centrifugation and filtration department, yeast management department, and bright beer department.
  • Achievement against quarterly goals of departmental process improvement projects and Kaizen events.
  • Annual participation and achievement against L&D and education requirements.
  • Other routine brewing and/or quality processes, testing, etc. as needed.
  • Reduction of Beer losses
  • Strong hold on Food safety norms

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New hiring for a bikers

Job details
Salary
₹18,500 a month
Job Type
Part-time
Full Job Description
Workpower Consultancy
Location
Jaipur 16 Shastri Nagar, Rajasthan
Experience Required
Fresher
Education Required
10th
₹18500/month
Job Type : part time
Shift
Day Shift
Days of Work
6 Days/week
Work Hours
9 Hours/day
Job Description
Speak with the employer – +91-XXXXXXXXXX Bike Taxi hiring for Bikers or Delivery Executive. You can work part-time or Full-time. Weekly payment is available. Daily Incentive: Upto Rs 150 Daily Earning: Rs 750 to Rs 1000 Job – Bike Taxi Riders No Joining Fees Part-Time / Fulltime both available Required: Bike/Scooty, Android phone, Driving license, RC. Job Types: Full-time, Part-time, Regular / Permanent, Fresher Speak with the employer 9971159673

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Sales & Supply Support Specialist

Job details

Job Type
Full-time

Full Job Description

Who you are

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
For this role we believe you have:

  • University degree (Logistics, Economics, Business Administration or related) or equivalent experience in relevant area of expertise
  • Retail/home furnishing/supply chain/customer service experience
  • Confident and clear communication on English both written and verbal
  • Excellent computer skills and high proficiency on Microsoft Office
  • Proven analytical and numeric skills and the ability to identify and address required actions
  • Experience in problem-solving and process improvement
  • Basic knowledge of retail and/or logistics processes, tools and working methods leading to excellent operations
  • Good knowledge and understanding of the customer’s needs, demands and expectations in the local market.
  • Good knowledge and understanding of KPIs used for success measures for own function
  • Excellent knowledge of relevant IT systems/solutions/tools
  • Inspired by the IKEA vision, values and culture
  • Energized by continuous learning, with a renew & improve mindset.
  • Enjoy applying a tactical and operational approach for analyzing business opportunities from customer/market perspective and inspired by challenging situations.
  • See the customer first and consider the impact on the customer when proposing solutions and taking actions.
  • Enjoy providing service and support to managers, co-workers and the organization in order to improve the business with focus on customer satisfaction

Your responsibilities

Together with the Country Replenishment team and under the leadership of the Store Sales and Supply Support Manager contribute to goods availability with high quality at lowest possible cost and always with an everyday safe, sustainable, and healthy work environment in mind.
Working closely together with the Store Sales and Supply Support Manager and the Goods flow Manager and other stakeholders to secure a living capacity plan and an effective, qualitative, and efficient goods flow process.

Contribute to a seamless customer experience with an effective and efficient replenishment process by supporting the following:

oThe right element of stock structure.
oThe stock accuracy management process.
oCorrect need planning parameters for the store.
oSmooth range change processes.
oPrecision of operational forecast.
oImplementation of actions connected to Commercial calendar, local activities, peak planning, and sales steering.

  • Responsible for all range administration and operational supply-related topics in the store, being the main contact partner both for the store Commercial team and the country Replenishment team.
  • Contribute to successful implementation of actions connected to Commercial calendar, local activities, peak planning and sales steering, being an active partner in the execution of the planning process and securing correct system updates according to decided ways of working.
  • Contribute with monitoring and addressing deviations to secure precision of the operational forecast compared to the actual sales in the store to secure the right demand.
  • Responsible to monitor and actively work with current and future deviations to secure the agreed range frame together with relevant stakeholders.
  • Responsible for securing the most optimal settings within the areas of forecasting and calculations, assessing the impact of the different fulfilment flows and effects on store parameters.
  • Contribute to secure an effective, qualitative and efficient goods flow process in the store, providing information regarding changes in future flows to relevant stakeholders within the Sales and Goods Flow team.
  • Handle the range change process regarding forecasting, sales space parameters, expected sales start and outgoing quantities, working closely with the store Commercial team.
  • Responsible to secure the stock accuracy process, executing the inventory process, analysing the outcome, identifying/defining root causes and addressing stock discrepancies.
  • Responsible to conduct analyses of the different elements of the stock structure and address optimization potentials to relevant stakeholders.
    Remote Resolutions Manager Required In India
  •  Responsible to provide necessary follow-ups and analysis for the Commercial team in the store, by working with the agreed global Sales and Supply Support Key Performance Indicators.
  • Remote Resolutions Manager Required In India

Together as a team

To contribute to a great meeting with the customer in all sales channels by ensuring a consistently high availability of our offer, with high quality and at lowest possible total cost. Enabling IKEA to become the world’s leading multichannel home furnishing retailer.

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